Frequently Asked Questions
Q: What is the meaning behind the name Aztech Mountain?
A: Our favorite run on Aspen Mountain is Aztec. Named after an old mining claim, Aztec is one of the steepest pitches on our home mountain and is an important part of the America’s Downhill World Cup Course. We grew up watching our heroes descend Aztec at death-defying speeds and today it’s one of the first places we go on a powder day. Since we produce technical garments, we added an “h” and named our company Aztech Mountain.
Q: Where are Aztech Mountain garments made?
A: The majority of our products are produced in Europe, between Italy and Slovakia. All of our technical outerwear is produced in Slovakia, the off-mountain outerwear is generally produced in Italy. Our lifestyle pieces including shirts, fleeces and sweaters are produced in China.
Q: Is your down ethically sourced?
A: Our down is sourced throughout the globe from countries including France, Hungary and China. We never procure down in which duck or geese have been force fed or live plucked and our down is 100% traceable. For more information on our Responsible Down Policy please email us at firstname.lastname@example.org.
Q: Is the wool that Aztech Mountain uses mulesed?
A: Practices like mulesing that cause harm are never permitted by our suppliers and our suppliers are committed to never posing a risk of injury to the sheep.
Q: Are Aztech Mountain’s products eco-friendly?
A: Making waterproof garments that are build to last is tough business! While our garments themselves are not biodegradable, we are constantly on the look out for the latest in eco friendly fabrics and components. All fabrics and components contain no azo coloring matters (dye or pigment). For more information on our commitment to protecting our environment please email us at email@example.com.
Q: How would you describe the fit of Aztech Mountain garments?
A: Our garments fit true to size.
Q: What happens if something on my Aztech Mountain garment breaks?
A: We stand behind our products 100% and will always work with our customers to ensure any issues are resolved in a timely manner. Often the garment needs to be sent back to our factory for the repair to be completed. Simply reach out to us at firstname.lastname@example.org and we will work with you to get your garment fixed.
For garments purchased within the prior 365 days, Aztech Mountain is happy to cover the cost of all repairs that are a result of manufacturer imperfections or failures. All repairs that are the result of normal wear and tear, user error or apply to products purchased more than 365 days ago are subject to a repair fee. Aztech Mountain will communicate this cost prior to completion of the repair.
All garments submitted for repair need to be professionally cleaned and all pockets emptied prior to being shipped to Aztech Mountain for repair. Garments deemed dirty by our factory will be subject to a $75 cleaning fee to be paid before return of the garment. The customer is responsible for the inbound cost of shipping the garment. Aztech Mountain will cover the cost of return shipment after the repair is completed.
Q: How do I track my order?
A: Login into your account (or create one) on aztechmountain.com and track shipments by order. You will also receive tracking information via email from email@example.com.
Q: What temperature are Aztech Mountain jackets rated to?
A: Our warmest jackets are the Nuke Suit, Elk Mountain Puffer and Shadow Mountain Parka. These jackets are rated to -10° F or -23° C.
Q: Are Aztech Mountain jackets waterproof?
A: Throughout our collection, we use some of the most technical fabrics available. Our most common waterproof rating is 20,000mm with a breathability rating of 10,000 m2/24hrs (or higher). This combination provides ample water-resistance without sacrificing breathability. All of the ski jackets are seam sealed throughout.
Q: What is the best way to clean my Aztech Mountain technical garment?
A: When cleaning any technical clothing, including the Wool Nuke Suit or Capitol Peak Parka, we suggest spot cleaning whenever possible. If your garment is dirtier, cold water machine wash with a tech wash product when necessary, hang-dry to allow for as much water to drip out as possible, tumble dry on low heat with tennis balls or dryer balls to dry out the down fill and restore the loft to the garment.
Q: Do you offer custom tailoring?
A: While we do not offer in-house alterations, the vast majority of our products can be tailored to fit any specific needs. Depending upon where you live, we may know a good tailor, so please don’t hesitate to reach out to us at firstname.lastname@example.org.
Q: What makes the Matterhorn Sweater collection water-resistant?
A: The Milano-knit Merino wool in our Matterhorn Sweater collection is treated twice with Teflon. The first time when the wool is in its raw state and then again when the garment is finished. The Teflon coating will allow water to bead off of the Merino wool and will also prevent pilling, keep your sweater looking good for years!